Pharmacy employees
Pharmacy employees
1.
Give the patient time to speak
Give them time to express themselves without cutting them off, and respect their silence without immediately speaking again.
2.
Respect their need for confidentiality
knowing that this need may vary depending on the evolution of the disease. During an interview in a private room, standing next to the patient rather than in front of him favors the creation of intimacy.
3.
Do not answer the questions on the lifespan
because each case is particular; moreover, a person, despite the hindsight he presents in relation to death, may not be able to bear the response provided.
4.
Identify the reverse questions
used to obtain from you an answer to a question to which another health professional has not answered (for example the oncologist). An inappropriate response can create strong anxiety when it seems harmless to you. For example, a patient can ask you if you have followed many patients with the same type of cancer as theirs to finally evaluate the survival rate by crossing several questions.
5.
Knowing how to protect yourself by avoiding transfers
meaning putting yourself in the patient's place, can lead to anticipating his requests when it is only necessary to respond to those he formulates.
6.
Ask your collaborators to never disturb you
when they know that you are talking to a patient being treated for cancer.
7.
Have a box of tissues and a bottle of water
in the space where you receive a cancer patient, taking the precaution of avoiding the presence of a mirror that could reflect a degraded image.
8.
Respect the stepping back of a patient in remission
your pharmacy can remind him of his illness, despite excellent follow-up on your part.